Depending on the hosting company you’re using you could access the database and modify the table for users. I’ve used phpMyAdmin to do this in the past but that would depend on if your hosting company allows you to use this.
If you have access with phpMyAdmin go to wp_users
:
Make sure your tab is in browse and click edit:
Enter your new password and click Go
.
In regards to a wrong install you should consult with your hosting company. If you dont have access to the database then I dont know what you can do except contact the hosting company.
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