If you’re looking for a “talk with a representative” type chat plugin I found that www.oggchat.com was a reasonable one, and they have a WordPress plugin to go with it. It supports the rep chatting from either the Oggchat website or via Gtalk, so your rep could be anywhere at any time, with a smartphone and a Gtalk program.
If it’s a “users on the site can chat together”, then Oggchat isn’t what you’re looking for.
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