They can change the image in their Gravatar account.
Or set a default from the backend which isn’t what you asked originally
add_filter( 'avatar_defaults' , 'default_avatar' );
function default_avatar( $avatar_defaults ){
$new_avatar = get_stylesheet_directory_uri() . '/images/default-gravatar.png';
$avatar_defaults[$new_avatar] = "Gravatar";
return $avatar_defaults;
}
Source Replace default avatar