I also (ab?)use comments for “private” replies to posts, like product inquiries, suggestions, answers to contests, … The advantage is that they are stored in the database and displayed in the interface without extra code from me (sometimes I add a filter to improve the formatting). Spam filtering and e-mail notifications are easy extras.
I think it is possible to create a custom comment type framework on top of the current system, thus as a plugin without internal changes. Maybe, if I ever find the time, I’ll experiment with that…
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