Error in FTP connection using domain name, username and password?

I have following details only

domain name:Mydomain.com (I have not Server IP address) UserId: abc Password:123456

when I am trying to connect ftp through Filezilla or Myftp it gives error like

Connection attempt failed with “EAI_NONAME – Neither nodename nor servname provided, or not known”.

Please suggest me solution.

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