I had the same problem some time ago and solved it by adding my custom menu in my custom theme header.php
(inside tag) instead of page.php
.
wp_nav_menu( array(
'theme_location' => 'my-custom-menu',
'container_class' => 'custom-menu-class' ) );
Here you can find a brief explanation about how to create and insert your custom menu
Hope you can solve it!
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