What sites are you registered to when joining a multisite?

If they signup and choose “Just a username, please.”, they get a global user that can login everywhere but has no role anywhere. So if your hidden content requires only a logged-in user, they will get it. If it requires some role, they will not.

If they signup and choose “Gimme a site!” they get a global user that also has an administrator role for they own site.

When different users tell you different things you have to investigate what is their role, and also what does your hidden content require, a role or only a user. Also some of your plugins or themes may change the default signup behavior.

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